Are you prepared in the event of a major storm?
Article
Written BY:
Jayme Gelfand, PCAM
Vice
President, Relationship Market Manager
BB&T
Association Services
19631
State Road 7
Boca
Raton, FL 33498-4766
(561)
251-1980
Preparation is the hallmark of good management
practices. The official hurricane season
runs from June 1 through October 31. To prepare for storm related events it is
best to have a plan in place prior to hurricane season for your communities. To
help you take this import step, we have created a checklist of some preparation
items you should include. Take the time now; if a disaster affects your
community, you will be glad you did.
Having a line of credit is one of the most important actions
you can take to allow for available resources to make quick decisions on
repairs and fund unplanned expenses.
FINANCIAL
- Fund
reserves at least partially; the absence of any cash reserves will hinder
an association’s ability to make a deposit to an available contractor
Consider a special reserve to fund insurance deductibles and/or items not
covered
- Consider
making arrangements for a line of credit with your bank, so that you will
have available cash to meet emergencies and secure contractors
- Consider
applying for an association credit card to allow managers to purchase
preparations or recovery items
- Seek a
loan from your bank for reconstruction or upgrades to property including
storm proof windows and shutters
- Review
current investments in CDARS, ICS or Certificates of Deposit; know the
maturities and consider shorter terms or non-renewals during recovery if
funds might be needed to avoid early closing penalties
- Communicate
with your banker if your association or management company is closed
- Know
all of the available payment methods for your homeowners and remind them
in the event one of the methods is unavailable:
- US
Mail – Local post offices may be closed or mail not delivered
- Local
Branch – If power or internet is out in certain areas, does the local
branch accept payments?
- Online
payments by credit or debit card or eCheck – Are you enrolled to allow
your homeowners to pay online to avoid mail delays?
- ACH
– Encourage automatic payment to avoid mail delays and internet outage
interruptions
- Bill
Pay – Advise homeowners to use their bank or a bill-pay vendor to
initiate payments online
- Recognize
that because of storm related damage including post office delays and
power outages, you may receive fewer payments during this time or homeowners
may be late on payments
- Use
online banking services to transfer funds, monitor account balances and
retrieve bank statements – Be sure you know your online access information
- Keep a
printed copy of the banks contact information to use in the event you
cannot obtain electronically
INSURANCE
- DO NOT
UNDERINSURE;
- Request
your insurance carrier to conduct an engineering review of your facilities
- Gain a
clear understanding of items not covered by insurance
- Require
an annual board review of the deductible amounts of all insurance policies
and consider informing all unit owners of the results
- Remind
owners of the limits of the association’s responsibilities
OPERATIONAL
- Develop
an emergency plan to contact board members and managers immediately should
a dangerous situation develop; remember, the first responsibility of the
association board is to take the appropriate steps to secure the property
- Prepare
alternative means of communication; phone, text, email
- Prepare
staff
- Monitor
school closures for their impact on staffing levels
- Reassign
staff from closed offices to assist other functions
- Secure
important papers and sensitive information and back up records
- Create
a hurricane or storm preparedness guide for homeowners that includes
reminders of insurance, evacuation, pet arrangements etc.
- Consider
allowing board members emergency board powers in the event of a disaster
- Know
your bylaws and your state statues regarding rights and claims
PROPERTY
§
Conduct regular roof inspections
§
Inquire if roofing contractor offers annual
inspection/maintenance program
§
If your association is facing roof replacement
in the near future, consider alternative style and materials
§
Consider an independent engineering study of
your buildings, especially if the building is more than 10 years old; schedule
updates on a recurring basis
§
Pay attention to carports, which typically are
not as stable as other structures
§
Develop a building evacuation plan
§
Prune large trees and shrubs before hurricane
season arrives
§
If your association has rules covering the
allowable parking locations for boats, trailers, golf carts, etc., police rules
regularly
§
Protect association machinery, equipment, and
business records
§
Consider rules concerning personal property on
lanais and decks
§
Prepare common areas such as club house or pool
and secure items
§
Create an open lot to stockpile tree debris
§
Energy failures are one of the biggest results
of a storm. Electrical power outages can compromise elevators, air conditioning
and other critical systems
§
Take pictures or video of the facility and
preparation conditions
BUSINESS PARTNERS AND
VENDORS
§
Review your business partner and vendor
contracts and know what to expect
§
Maintain a healthy business relationship with
your service providers and vendors.
Courteous behavior and prompt payment of their bills will go a long way
to assure their timely response when you really need them
§
Engage a tree-trimming company with an agreement
that the association would be its top response priority in the event of
hurricane or storm related damage.
§
Secure appropriate vendors that can aid
immediately after a storm
§
Obtain bids if major reconstruction is
necessary. This process could take
months working with engineers and contractors before actual cost is
determined.
Being proactive is the best way to show an association
you are working in their best interest. Don’t wait until there is no water, no
electricity and trees are falling all around you.